Thank you for your attention and support to DownyHaven ! Here are some frequently asked questions and their answers, hoping to help you better understand our services:
What is the difference between down and feathers?
Down and feathers come from exactly the same place: a goose or a duck.
Feathers are the outer covering of the bird; they make it possible for the animal to fly, and they contain quills.
Down lie beneath the protective feather covering of the bird. They typically come from the soft underside of the animal's belly and provide insulation to keep it warm. Down fibres are light and fluffy, and do not contain any quills. For this reason, pure down is considered to be one of the best fillings for your pillows. Their light and airy fibres make the pillow malleable, and ideal for a soft, supportive pillow. Down is perfectly conducive to a comfortable sleep and also provides excellent temperature control, adapting to your body's internal temperature. This will help keep you cool in the summer and warm in the winter.
Where do DownyHaven products come from？
Our products are designed by our team in United States and our manufacturing team in China meets the Business Social Compliance Initiative (BCSI) to ensure fair labor practices. Our products are shipped from our warehouse in Oakland, California, and some products are shipped from China.
DownyHaven uses goose down?
All of our products are filled with goose down, fill power of down depends on the size of the down cluster. Well, geese are much bigger than ducks, so it makes sense that they have bigger down clusters,so we've always stuck with goose down, which is why it's so expensive.
Is your down material ethically sourced？
Down is one of the best natural sources for lightweight insulation. DownyHaven became certified as a brand under the Responsible Down Standard (RDS). We’re proud to belong to a leading community of global brands who, like us, are committed to responsibly sourced down.
The RDS respects the Five Freedoms of animal welfare, prohibits live-plucking or force-feeding in the supply chain, and stipulates that all RDS down is a by-product of the poultry industry.Learn moreabout RDS.
All our sustainable goose down and feather bedding is responsibly sourced, independently
audited for compliance and supplied with the assurance that it has been sourced only as a by-product. Our suppliers are also monitored to ensure they practice the highest standards of care.
This is reflected in our accreditations. All DownyHaven cases and fills are Oeko-Tex Standard 100 certified, meaning they’re free from harmful substances. Our ethically sourced goose down duvets and pillows also hold the Downpass ® and RDS certifications, making them an ethical values products.
How do I wash down products？
We have prepared detailed Washing Guide for you, you can refer to the washing guide to solve this problem.
What should I do if the pillows and quilts have been used for a while?
Your pillows and quilts may have accumulated sweat due to prolonged use, causing the down to clump together, as I said, the first step: put it in a dry and ventilated place for 2-3 days, or dry it in a dryer for 30 minutes Let the pillow dry well (remember not to expose it to the sun, which will yellow the cotton fabric). The second step is to wait until the pillow is dry, knead the pillow with both hands, fold it in half and beat it repeatedly, let the air fill the pillow, and the pillow will slowly return to a fluffy state.
We recommend drying your pillows and quilts once a month to help keep them fluffy and hygienic.
How to understand filling power, down content, Fill weight, product weight ?
Fill Power, Down content，Fill Weight, and Product Weight are three key measurements to help understand the quality and warmth of our Down products.
Fill Power refers to the loft of the down used in the item or how voluminous (puffy) that down is. Loft is another way of measuring how many cubic inches of space one ounce of that down fill takes up. The loftier the down, the more space there is for air to get trapped, and therefore, the more insulated it is.An important factor that determines the filling power is the content of down. The higher the down content, the more fluffy the filling is.
Down content:We usually see different content standards such as 95%\90%\50%\30%, which refer to the proportion of pure down and feathers, feather silk and other impurities in the raw materials. For example, 95% of white goose down contains only 5% impurities and the rest is pure down. Of course, if it is 0%, it is called feather. The higher the ratio, the better the quality of down.
Fill Weight literally refers to the total weight of the down in the item. This is measured in grams and is a helpful variable in determining the warmth of an item.
Product Weight is the weight of the entire finished product, regardless of fill-weight and fill-power.
For more information on down, you can check out this article of ours, which explains everything you need to know about down.
Are all DownyHaven products hypoallergenic?
Yes! products is hypoallergenic because it is made from natural material. Pillow and duvet are hypoallergenic，because the inner down material has been thoroughly cleaned (up to more than 30 procedures of cleaning, sterilization, dust removal, drying, etc.).
Our fabric has also passed the OEKO-TEX® Standard 100 certification, you can use it with confidence, it will not make your skin allergic and uncomfortable.
What certifications do your products have?
All of our goose down products follow the Responsible Down Standard (RDS) and Certified by BSCI, DOWNPASS and OEKO-TEX® Standard 100.
What are the delivery fees?
We offer free shipping for all orders on our website.
Do you provide returns and exchanges?
Yes, we offer returns and exchanges. If you are not satisfied with the purchased product or need to change the size, you can contact our customer service team within a certain period of time after receiving the product and provide the reason for the return or exchange. Please note that the item must be in its original condition, including labels, tags, and packaging intact. For the detailed process and policy of return and exchange, please refer to our return policy page.
What are the payment options?
Accepted payment methods are Mastercard, Visa, PayPal, You can choose the most convenient payment method to complete the payment during the settlement process.
How to cancel or modify an order?
If you need to cancel or modify an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will do our best to accommodate your request. However, if the order has already been shipped, you may be required to process the return in accordance with the returns policy.
Hope the above answers can solve your doubts. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team, we will be happy to help you!
How many days do customers have to return a product?
We have a 30-day return policy
How much is the restocking fee?
We do not charge a restocking fee on returns.
How much is the return shipping fee?
- For Our Defective products return is full free shipping.
- For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.
Return method?
Your option to send us your return: By Mail
How can you get your return shipping label?
-
Defective Product -
Download and Print -
Customer Remorse -
Customer Responsibility
Questions:
If you have any questions, send us a message to our email address hello@downyhaven.com or Call Us at +17207566071.
Thanks!