Shipping policy

This Shipping Policy applies to orders shipped within the contiguous United States.

We currently do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

By placing an order with DownyHaven, you agree to the terms outlined below.

A.Shipping Cost

We offer FREE Standard Shipping on all orders within the contiguous United States.

We currently do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

B.Order Processing & Delivery Time

  • Order Processing Time
    Orders are typically processed within 0–1 business day (Monday–Friday).

  • Order Cut-Off Time
    10:00 PM Pacific Time (PT)
    Orders placed after the cut-off time will be processed on the next business day.

  • Transit Time
    Once shipped, orders typically arrive within 2–6 business days (Monday–Friday).

  • Estimated Total Delivery Time
    Most orders are delivered within 2–7 business days from the date the order is placed.

Please note that delivery estimates are not guaranteed and may occasionally be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.

C.Shipping Carrier

We use trusted national and regional carriers to provide Standard Shipping throughout the contiguous United States.

Carrier selection may vary depending on destination and shipping conditions.

D.Order Confirmation

After placing your order, you will receive an order confirmation email containing your order details and receipt.

If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder.

If you still cannot locate your confirmation email, please contact us at:

Email: hello@downyhaven.com

Phone: +1 (720) 756-6071

E.Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

If you have not received tracking information within 2 business days of placing your order, please contact us and we will be happy to assist you.

F.Address Changes

Address change requests must be submitted within 12 hours of placing the order.

We will do our best to accommodate your request, but address changes cannot be guaranteed once the order has entered processing or fulfillment.

Once an order has shipped, we are unable to modify the delivery address.

Please contact us as soon as possible at hello@downyhaven.com if you need assistance.

G.Order Cancellations

Cancellation requests must be submitted before the order enters fulfillment or ships.

We will do our best to accommodate cancellation requests, but cancellation cannot be guaranteed once processing or fulfillment has begun.

Once an order has shipped, it can no longer be cancelled. After delivery, any return request will be subject to the eligibility requirements in our Refund Policy.

H.Damaged Packages

Please inspect your package upon delivery.

If your package arrives visibly damaged, we recommend refusing the delivery when possible and contacting us immediately.

If the package was delivered in your absence and arrives damaged, please contact us within 7 days of delivery and provide photos of both the packaging and the product.

We will work with you to resolve the issue as quickly as possible.

I.Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us within 7 days of the delivery date.

We will assist in opening an investigation with the shipping carrier and help determine the most appropriate resolution.

J.Fraud Prevention & Order Verification

To protect our customers and prevent fraudulent transactions, we reserve the right to verify billing, shipping, and payment information before processing an order.

In rare cases, additional information may be requested before an order can be approved and shipped.

We reserve the right to cancel orders that are suspected of fraudulent activity.

K.Additional Information

Eligible Goose Down Pillows are backed by our 30-Night Risk-Free Trial.

For complete details regarding returns, exchanges, and refunds, please refer to our Refund Policy.