Privacy policy

Last updated: August 28, 2026

This Privacy Policy describes how DownyHaven (“DownyHaven,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit downyhaven.com, make a purchase, use our services, interact with our advertisements or communications, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors, and other individuals whose personal information we process in connection with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing personal information for the relevant purpose.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements, or other operational needs.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date above. Where required by law, we may also provide additional notice regarding material changes.

2. Personal Information We Collect

The personal information we collect depends on how you interact with DownyHaven and the Services.

Information You Provide Directly

Information you provide to us may include:

  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.
  • Order information, such as products purchased, order details, shipping information, billing information, discounts, returns, exchanges, and refund information.
  • Account information, such as account credentials and account settings, where applicable.
  • Shopping information, such as products you view, add to your cart, purchase, or otherwise interact with.
  • Customer service information, including messages, questions, photos, videos, return requests, warranty-related information, and other information you provide when communicating with us.
  • Reviews and user-generated content that you choose to submit through our website or review services.
  • Marketing preferences, such as your email subscription status and communication preferences.

You may choose not to provide certain information, but doing so may prevent us from providing some Services or completing certain transactions.

Payment Information

Payments are processed through Shopify and/or third-party payment providers. Payment providers may process information such as payment card details, billing information, transaction information, and payment confirmation data.

DownyHaven generally does not directly receive or store complete payment card numbers.

3. Information We Collect Automatically

When you use the Services, we and our service providers may automatically collect certain information about your device and your interaction with our website.

This information may include:

  • IP address;
  • browser type and version;
  • device type and operating system;
  • device identifiers;
  • pages viewed;
  • products viewed;
  • referring and exit pages;
  • date and time of visits;
  • website navigation and interaction data;
  • shopping cart and checkout activity;
  • advertising and campaign attribution information; and
  • other usage and diagnostic information.

We may collect this information through cookies, pixels, tags, software development kits, local storage, analytics technologies, and similar tools.

4. Information We Receive From Third Parties

We may receive personal information from third parties that provide services to us or help us operate our business, including:

  • Shopify and other ecommerce technology providers;
  • payment processors and payment service providers;
  • shipping, fulfillment, and logistics providers;
  • customer support providers;
  • review and user-generated content platforms;
  • email and marketing service providers;
  • analytics and website performance providers;
  • advertising and marketing platforms;
  • fraud prevention and security providers; and
  • other service providers that support the operation of the Services.

We may also receive information when you interact with advertisements, marketing communications, or third-party platforms that link to our Services.

5. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

  • processing and fulfilling orders;
  • processing payments;
  • arranging shipping and delivery;
  • providing order confirmations and tracking information;
  • processing returns, exchanges, replacements, and refunds;
  • maintaining customer accounts;
  • providing customer service; and
  • enabling product reviews and other website features.

Marketing and Advertising

We may use personal information to provide marketing communications, personalize advertising, measure advertising performance, understand campaign attribution, and show advertisements that may be more relevant to you.

Marketing communications may include email and, where applicable, other communication channels. You can opt out of promotional emails at any time by using the unsubscribe link in the email.

Analytics and Improvement

We may use information to understand how visitors use our website, analyze website and product performance, improve customer experience, develop products and services, troubleshoot technical issues, and measure the effectiveness of marketing activities.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to suspected fraud, abuse, unauthorized transactions, security incidents, illegal activity, or violations of our policies.

Legal and Business Purposes

We may use personal information to comply with applicable laws, regulations, legal processes, tax requirements, accounting obligations, contractual obligations, and legitimate business requirements.

6. Cookies and Similar Technologies

Like many ecommerce websites, we use cookies and similar technologies to operate and improve our website.

Cookies and similar technologies may be used to:

  • remember your preferences;
  • maintain shopping cart and checkout functionality;
  • keep the website secure;
  • measure website traffic and performance;
  • understand how visitors interact with the Services;
  • measure marketing and advertising effectiveness; and
  • support personalized or interest-based advertising where permitted by law.

For information about cookies used by Shopify, please visit Shopify’s Cookie Policy.

Most browsers allow you to remove or reject cookies through browser settings. Please note that blocking certain cookies may affect website functionality, including shopping cart, checkout, account, personalization, or other features.

Where required by applicable law, we provide choices regarding non-essential cookies and similar technologies.

7. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

Recipients may include:

  • Service providers that provide ecommerce technology, payment processing, hosting, analytics, customer support, email services, fraud prevention, fulfillment, shipping, cloud storage, and similar services.
  • Advertising and marketing partners that help us deliver, measure, personalize, and improve advertising and marketing campaigns.
  • Business partners where necessary to provide a service requested by you.
  • Professional advisers, such as legal, accounting, insurance, or financial advisers.
  • Government authorities, law enforcement, or other parties when disclosure is required or permitted by law.
  • Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business or assets.

We may also disclose information when you direct us to do so or otherwise consent to the disclosure.

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

However, depending on the definitions under applicable privacy laws, our use of advertising, analytics, cookies, pixels, and similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising.

Categories of information that may be involved include:

  • identifiers, such as online identifiers and IP addresses;
  • commercial information, such as product views and purchasing activity; and
  • internet or electronic network activity, such as browsing and interaction information.

Recipients may include advertising, analytics, and marketing partners.

Where required by applicable law, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

Where legally required and supported by our systems, we also recognize applicable browser-based opt-out preference signals, such as Global Privacy Control (GPC).

9. User-Generated Content

The Services may allow you to post product reviews, photos, videos, comments, or other user-generated content.

If you choose to make content publicly available, that content may be visible to other visitors and may be accessible outside of DownyHaven.

Please avoid posting personal information that you do not want to make public.

10. Third-Party Websites and Services

Our website may contain links to websites, services, social media platforms, or other online services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party website or service you visit.

11. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us using the information below so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share personal information of individuals under 16 in a manner that requires affirmative authorization under applicable law.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security measure or method of transmission over the Internet is completely secure. We therefore cannot guarantee absolute security.

Please do not send highly sensitive or confidential information through unsecured communication channels.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide the Services;
  • maintain transaction and business records;
  • comply with legal, tax, accounting, and regulatory obligations;
  • prevent fraud and abuse;
  • resolve disputes; and
  • enforce agreements and policies.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

14. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights:

  • Right to know or access: request information about the personal information we process about you.
  • Right to deletion: request deletion of certain personal information.
  • Right to correction: request correction of inaccurate personal information.
  • Right to data portability: request a copy of certain personal information in a portable format.
  • Right to opt out of sale, sharing, or targeted advertising: where applicable under law.
  • Right to limit certain uses of sensitive personal information: where applicable.
  • Right to restrict or object to processing: where provided by applicable law.
  • Right to withdraw consent: where processing is based on consent.
  • Right to appeal: where applicable, appeal a decision regarding a privacy request.

These rights are not absolute and may be subject to legal exceptions.

To exercise an applicable privacy right, please contact us using the information in the “Contact Us” section below or use any privacy preference tools made available on our website.

We may need to verify your identity before completing certain requests. Where permitted by law, you may also designate an authorized agent to submit a request on your behalf.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

Even if you opt out of promotional communications, we may continue to send transactional or service-related messages concerning orders, payments, shipping, returns, account activity, or customer support.

15. Shopify Advertising and Privacy Choices

Where enabled, we may use Shopify advertising or marketing services to help measure advertising effectiveness or personalize advertising.

You can learn more about Shopify’s privacy choices at Shopify Privacy.

16. International Data Transfers

Your personal information may be transferred, stored, and processed outside your state, province, or country of residence, including in the United States and other countries where our service providers or business partners operate.

Privacy and data protection laws in those jurisdictions may differ from those in your location.

Where required by applicable law, we use legally recognized mechanisms designed to provide appropriate safeguards for international transfers of personal information, including contractual protections and other approved transfer mechanisms.

17. Legal Bases for Processing

Where applicable privacy law requires us to identify a legal basis for processing personal information, our legal bases may include:

  • performance of a contract, including processing and fulfilling your order;
  • compliance with legal obligations;
  • our legitimate interests in operating, securing, analyzing, and improving our business and Services;
  • your consent, where required; and
  • other legal bases permitted by applicable law.

18. Complaints

If you have concerns about how we process personal information, please contact us using the information below.

Depending on your location, you may also have the right to submit a complaint to an applicable privacy or data protection authority.

19. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

DownyHaven
1942 Broadway St. STE 314C
Boulder, Colorado 80302
United States

Email: hello@downyhaven.com
Phone: +1 (720) 756-6071